Privacy Policy
Cembre S.p.A. is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data.
This Privacy Policy applies to personal data collected through our digital platforms, including our website epicmarketstore.com, and is written in accordance with the European Union General Data Protection Regulation (GDPR) and applicable national laws.
Cembre S.p.A. is the owner of the website epicmarketstore.com and acts as the Data Controller for all data processing described herein. This policy applies to the following categories of individuals:
Buyers
Potential buyers
Users of our website
Suppliers and business partners
We process personal data only for specific, lawful purposes using appropriate legal bases. The data is retained only for the time necessary to fulfill these purposes, or until consent is withdrawn if applicable. Details regarding the purposes and retention periods are provided below.
How We Collect Your Data:
We collect personal data when you:
Contact us for products, services, or support
Use or browse our website
Participate in surveys, public forums, or other site features
Interact with us through customer service or email
Accept cookies (see our [Cookie Policy] for more information)
Processing activities vary depending on your relationship with us:
| Purpose | Personal Data | Legal Basis | Retention |
|---|---|---|---|
| Place an order | Name, address, company name, VAT number (if applicable), email, encrypted password, phone, country | Contract | 5 years from order completion |
| Order-related communication | As above | Contract | 5 years |
| Send newsletters | Email, name, surname | Legal obligation | Until withdrawal |
| Personalized marketing (profiling) | Email, name, surname, profile data | Consent | Until withdrawal |
| General marketing | Profile data | Consent | Until withdrawal |
| Customer satisfaction surveys | Email, name, survey responses | Legitimate interest | 1 year |
| Statistical analysis | Aggregated, non-identifiable data | Legitimate interest | 1 year |
| Legal claims | Data as needed per case | Legal obligation | As required by law |
| Purpose | Personal Data | Legal Basis | Retention |
|---|---|---|---|
| Newsletters | Email, name, surname | Consent | Until withdrawal |
| Personalized marketing (profiling) | Email, name, surname, profile data | Consent | Until withdrawal |
| Respond to inquiries | Name, email or phone | Legitimate interest | 3 months post-communication |
| Satisfaction surveys | Email, name, responses | Legitimate interest | 1 year |
| Statistical analysis | Aggregated, non-identifiable data | Legitimate interest | 1 year |
| Website security | IP address | Legitimate interest | 1 year |
| Legal claims | Data as needed per case | Legal obligation | As required by law |
We do not sell your data. We may share personal data under the following conditions:
With affiliated entities or trusted third-party service providers (e.g., logistics, IT, customer support) solely for service delivery
To protect our legal rights or to comply with legal obligations
With internal teams or external partners as part of our business operations, always under strict data protection agreements
All third parties are contractually bound to process your data only as instructed by us and to ensure the same level of protection we provide.
We take data security seriously. Our measures include:
Regular software and hardware updates
Staff training on data protection
Monitoring and auditing of processing activities
Secure business premises and access control
While we strive to protect your data, no system is completely immune to risks. We continuously work to improve our security posture.
Under the GDPR, you have the following rights regarding your personal data:
Right of access – to request a copy of your data
Right to rectification – to correct inaccuracies
Right to restriction – to limit processing under certain conditions
Right to erasure – to request deletion of your data
Right to data portability – to receive your data in a structured, machine-readable format
Right to object – to processing based on legitimate interest or direct marketing
To exercise these rights, contact us:
Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@epicmarketstore.com
VAT: IT00541390175
Please note that refusing to share certain personal data may limit your ability to use some of our services.
We may update this Privacy Policy to reflect legal updates, technological developments, or changes in our services. The most recent version will always be available on epicmarketstore.com.
We recommend reviewing this page periodically. Where required by law, we will request your consent for substantial changes.